Frequently asked questions
How much is shipping?
If your order is over £29 then woohoo second class postage is free, if you are spending less than £29 then there will be a £3.95 shipping charge.
How long will delivery take?
Orders are delivered by Royal Mail should arrive 5 working days, click and collect orders will be ready for collection within an hour (during shop open hours) and local deliveries are processed once a week, we will let you know what day your order will get to you.
How do I return an item?
If you have changed your mind just send the item back within 28 days (please get proof of posting in case anything goes wrong) to the adress below with a note telling us your order number and wether you wouyld prefer and exchange or a refund:
An item I want is out of stock when will you get it back in?
The best way to get advice on out of stock items is to give us a call on 0191 2580201 or email us at firstname.lastname@example.org and we can let you know if there is more on its way